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Wisconsin | Electronic Visit Verification Resources

News and Updates

  • Check out Premier Wisconsin’s NEW Customer Service Hours supporting the IRIS program! Monday – Friday 7:00AM – 5:00 PM Central Time
  • PremierFMS is excited to offer several upcoming webinars and in-person training opportunities. Review our Training Schedule.
What is Electronic Visit Verification?

Electronic Visit Verification or EVV is a technology used to confirm that a service actually occurred.

All non live-in workers providing the following services to self-directed participants are required to submit time via EVV:

  • IRIS self-directed personal care per 15 minutes (T1019, SDPC)
  • Routine supportive home care per 15 minutes (S5125, SHC)
  • Routine supportive home care per day (S5126, SHC)
Do I Need to Use EVV?

If your participant-hired workers do not live with you, then yes, your workers are required to use EVV.

EVV is an important tool to protect self-directed programs and the participants they serve.

All non live-in workers providing the following services are required to submit time via EVV:

  • IRIS self-directed personal care per 15 minutes (T1019, SDPC)
  • Routine supportive home care per 15 minutes (S5125, SHC)
  • Routine supportive home care per day (S5126, SHC)

For a complete list of activity codes that should be used when submitting Time Cards, please check the full list of Service Codes.

Failure to use EVV may result in consequences for the participant such as having to find a new worker or termination from the program.

To prevent having to find a new worker or being terminated from the program, participants are required to make sure that each non live-in participant-hired worker uses EVV for each check in and check out.

Knowing how to use EVV is the first step. Take action today!

How to Use EVV
PARTICIPANT GUIDES
CareTime Portal
  • Participant Registration:   PDF    Video
  • Add a Family Member:  PDF
  • Add a Timecard:  PDF
  • Approve Timecards:  PDF
  • Edit a Timecard:  PDF
  • Add, Edit and Approve Timecards:  Video
  • Approving New Changes to Previously Approved Timesheets:  PDF
  • Complete CareTime Guide:  PDF
Monitoring EVV Usage
DIRECT CARE PROFESSIONAL GUIDES
CareTime Portal
CareTime App
EVV Usage
Telephony
  • How to Use Telephony
    • Telephony uses a registered landline from the participant’s home address to confirm the location of services.
    • The number you call from must be registered to successfully log your time entries.
    • To register multiple landlines, the participant will need to contact us.
EVV Training Webinar
Contact Us for Help

Have a question, let us know!
Phone: (855) 224-5810
Email: etimesheets@premier-fms.com

New Customer Service Hours: Monday – Friday 7:00AM – 5:00PM Central Time
Office Hours: Monday – Friday 8:00AM – 4:30PM Central Time

Register for 1:1 training or support from a member of our dedicated EVV team.

Live Trainings

Premier offers multiple options to connect if you need help with using EVV. Please see the below schedule for upcoming webinar and in-person training opportunities. All trainings are approximately 60 minutes.

Please visit our Registration Page to sign-up for in-person training.

In-Person Schedule
(Length: 60 minutes)
  • July 20, 11:00 AM – 12:00 PM
  • August 17, 11:00 AM – 12:00 PM
  • September 21, 11:00 AM – 12:00 PM

In-Person Trainings will be held at: 10425 W. North Ave., Suite 345, Wauwatosa, WI 53226. Directions.

Parking is available on-site. You may enter through the side entrance.

Check-in for the training begins 15 minutes before start, at 10:45AM.

Webinar Training Schedule
(Length: 60 minutes)
  • July 17, 10:00 AM – 11:00 AM
  • August 14, 10:00 AM – 11:00 AM
  • September 18, 10:00 AM – 11:00 AM

July 17 Webinar Training Information

Click here to join the webinar
Passcode: 018654

Or One tap mobile:

  • +16469313860,,87283796557# US
  • +13017158592,,87283796557# US (Washington DC)

August 14 Webinar Training Information

Click here to join the webinar
Passcode: 677487

Or One tap mobile:

  • +16469313860,,86909520571# US
  • +13017158592,,86909520571# US (Washington DC)

September 18 Webinar Training Information

Click here to join the webinar
Passcode: 677487

Or One tap mobile:

  • +16469313860,,83411792533# US
  • +13017158592,,83411792533# US (Washington DC)

Important Vendor Information

  • The Wisconsin Department of Health Services provides New to EVV support.
  • Read the EVV Notice from the Wisconsin Department of Health Services (DHS).
  • Vendors may use Sandata provided by DHS or an alternate EVV system. See the DHS EVV website for information on alternate EVV systems.
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